Contact Natron Prime
Reach the Natron Prime team by email for help with orders, shipping, the guarantee and label questions.
Our team is happy to help with questions about Natron Prime. The quickest way to reach us is by email, and a clear message helps us reply with the right details the first time.
Email: support@natronprime.us
What you can contact us about
Orders
Questions about placing an order, choosing between the 2, 3 and 6 bottle packs, or the details shown at checkout.
Shipping
Questions about delivery, including free US shipping on the 3 and 6 bottle packs and shipping added at checkout on the 2 bottle pack.
The 60-day guarantee
Questions about how the guarantee works. Contact customer support within 60 days of purchase.
Label questions
Questions about the bottle label, the directions or the supplement facts panel printed on it.
What to include in your message
- The name used on the order and the email address you ordered with.
- Your order number, if you have it.
- A short description of your question.
- For a guarantee request, the date of purchase.
Response times
We read every message and reply as quickly as we can, usually in the order messages arrive. Busy periods may take a little longer, so a single, complete message is better than several short ones.
About refunds
Every pack is covered by a 60-day money-back guarantee. Refunds are issued after approval, and the time it takes to appear depends on your card or bank. The full terms are shown at checkout. You can also read our guarantee explained guide.
Helpful details to have ready
Having the right details nearby makes every conversation faster. If you are writing about an order, keep the confirmation email open so you can copy the order number and the email address used at checkout. If your question is about the bottle label, a clear photo of the label can help us understand what you are looking at. If your question is about shipping, tell us the pack you chose, because the 2 bottle pack has shipping added at checkout while the 3 and 6 bottle packs ship free within the US.
Before you write
Many common questions are answered on our packs and pricing page, in the how it works steps and in the blog. If you are ready to order, the official order page is below.
Frequently Asked Questions
How do I reach Natron Prime customer support?
Email support@natronprime.us with your question. To help us reply quickly, include the name and email address used on the order, your order number if you have it, and a short description of what you need. We can help with orders, shipping questions, the 60-day guarantee and questions about the bottle label. We read every message and respond as promptly as we can, usually in the order messages arrive. Sending one complete message rather than several short ones makes it easier for us to give you the right answer the first time.
When should I contact you about the 60-day guarantee?
Contact customer support within 60 days of purchase. Send an email to support@natronprime.us that includes the name and email used on the order, your order number and the date of purchase. Refunds are issued after approval, and the time it takes for the money to appear depends on your card or bank. The full terms of the guarantee are shown at checkout, and the guarantee applies to every pack, whether you order 2, 3 or 6 bottles. For a longer walkthrough, see our guarantee guide in the blog.